THE STARTING POINT
To be user-centric (for real) is to see the importance of investing time in getting to know your audience.
CASE STUDY
At Bank of America, I've had the chance to leverage my expertise in digital accessibility to improve legacy applications. Working from the West Coast with my East Coast team has enhanced my ability to collaborate effectively across time zones. My background in psychology helped me understand user motivations and suggest improvements for their financial apps. Mapping B2B application systems, crafting complex applications, and liaising with tech teams in an Agile environment have been pivotal to my role.
WHAT REALLY MATTERS
Empathy, inclusion, and accessibility are vaccines against bad UX and nobody wants to be remembered as a poor experience.
WORKING SMARTER
I enjoy moving fast, but I prefer not to "break things".
CASE STUDIES
After gathering feedback from users on the quality of their experience while navigating Nav's web and mobile apps, I was tasked with organizing the information in the form of an infographic. This "delight map" was then used during a company-wide meeting to address the user's pain points and to seek solutions for improvement.

The CMS for Fidelity Charitable's main website had been designed a few years ago before a companywide initiative to strive for better accessibility standards. Upon noticing that the CMS offered several low-contrast color combinations for fonts and backgrounds, I created a table to show the contrast ratios. After presenting this information, better guidelines were implemented to ensure accessibility throughout the website.

FLOWS MATTER
Skipping the initial work, like creating flow charts, is a surefire way to get headaches later.

CASE STUDY
At Everi, I was tasked with designing high-fidelity mockups for digital kiosks.
When given very little information to begin a design, I like to spend some time creating low-tech representations of the flows so the entire team can visualize all potential issues in the process.

USER INTERFACE
Trends in beauty change quite often but good experiences will never go out of style.

CASE STUDY
After user research was done to define the profiles and demographics of casino employees, flow charts were created to fine-tune the user's potential paths, and wireframes were approved, I designed the final UI for the digital experience. The company branding style was set previously and taken under consideration while creating elements.